The purpose of the ILUNION Hoteles web-site is to raise awareness of the ILUNION Hoteles chain as well as of all of the services that are offered by it to its clients.
The copyright of the material contained on this web-site is owned by ILUNION Hoteles.
Access to any type of content on the ILUNION web-site does not imply any licence for the reproduction and/or distribution thereof and it shall not be permitted to do so without the prior consent of ILUNION.
Any references which are made on the ILUNION web-site to any product, service, process, link, hypertext or any other information which uses the brand, commercial name or the manufacturer or supplier, etc., which are owned by third parties shall not constitute or imply any support, sponsorship or recommendation on behalf of ILUNION.
Transaction security
The reservations through the ILUNION Hoteles web-site are managed within a secure zone. The confidentiality of the information is completely guaranteed, both in respect of the personal data as well as the credit card details which are provided in order to guarantee the reservation.
All of the confidential information which is sent is encrypted and, accordingly, is protected from access by third parties. The security of the web-site is certified by the company “VeriSign” which has verified the same on a secure server. The remittance of your credit card details for the payment of the reservation and of any other sensitive information is carried out by way of the SSL (Secure Socket Layer) security protocol, used in the most advanced virtual stores throughout the world.
Data Protection
ILUNION Hoteles guarantees the protection and confidentiality of the personal data of any type whatsoever which is provided to us by our clients in accordance with the provisions of the Ley Orgánica (Data Protection Act) 15/1999, of 13 December and pursuant to Royal Decree 1720/2007, of 21 December.
All of the information provided by our clients, subject to their express and unequivocal consent, to ILUNION Hoteles or to its employees, shall be included within the personal data files which exist at ILUNION and at the companies of the Business Grupo ILUNION in a computerised personal data file which is created and kept under the responsibility of ILUNION Gestión S.A.(C.I.F. (Tax ID Code): A-80546088), being the company which operates commercially under the brand ILUNION Hoteles and which operates this web-site.
The main purpose of the aforementioned file is to maintain the contractual relationship with our clients, the carrying out of statistical studies, as well as the remittance of advertising related to the products and services marketed by ILUNION Hoteles.
ILUNION Hoteles ensures the confidentiality of the information provided and further guarantees that, under no circumstances, will the information be assigned for any other use whatsoever without the prior and express consent of our clients.
In compliance with the provisions of the Ley Orgánica (Data Protection Act) 15/1999, of 13 December and of Royal Decree 1720/2007, of 21 December, the clients of ILUNION Hoteles may, at any time whatsoever, exercise their rights of access, correction, cancellation and challenge in respect of their personal data by way of written notification addressed to ILUNION Hoteles., Calle de Pechuán, 1, 28002 Madrid, Spain.
Use of "cookies"
"Cookies" are small bits of information which allow ILUNION Hoteles to recognise its clients and avoid the clients having to identify themselves. The cookies do not contain any type of personal information and the majority of internet browsers automatically accept cookies. In any event, if the user does not wish to be recognised it is possible to configure the internet browser not to accept cookies without the same implying any impediment to access our web-site.
Payment Methods
The payment method is totally secure given that the payment is carried out directly at the hotel. The credit card details are requested in order to guarantee the reservation up until the day on which you arrive, and should you not wish to enter your credit card number, you could alternatively send it by fax, e-mail or confirm it to us over the telephone on (+34) 902 42 42 42. In the absence of a credit card number or if an erroneous credit card number is entered the reservation shall be.
In respect of reservation for several nights and during maximum occupation periods a pre-pay deposit of 10 % of the total of the reservation may be requested.
Orders by e-mail or by fax
The orders by e-mail and by fax shall be handled in a manual manner, and accordingly the reservation process is somewhat slower. In this case, ILUNION Hoteles does not guarantee an instantaneous response as the reservations are not processed automatically.
In order to carry out the reservation of meeting rooms by e-mail you must send to us the order form duly completed.
ILUNION Hoteles reserves the right to carry out, at any time whatsoever and without prior notice, modifications to the information contained on its web-site or to the configuration and presentation thereof.
Furthermore, ILUNION shall not be liable in the event that the information of the hotels which is displayed on this web-site does not coincide with the condition of the installations at the time of your visit.
The information provided by our clients when registering for ILUNION's Newsletter, as well as the information provided for the purposes of using the promotional codes of the company, shall be incorporated into the personal data files which exist at ILUNION and the companies of the ONCE Business Corporation for the notification of promotions and offers.
By way of access to this web-site you hereby accept that ILUNION shall not be responsible for any consequences whatsoever, or losses or damages which may arise as a result of the access to or use of the information of the aforementioned web-site or by reason of access to other internet content through the connections with this web-site.
"Cookies" are small bits of information which allow ILUNION Hotels to recognise its clients and avoid the clients having to identify themselves. The cookies do not contain any type of personal information and the majority of internet browsers automatically accept cookies. In any event, if the user does not wish to be recognised it is possible to configure the internet browser not to accept cookies without the same implying any impediment to access our website.